Client Account Manager
3.
6 Full-time Temporary 1 day ago Full Job Description Position Summary The NorDx external client representative effectively builds and manages client relationships in a manner that meets NorDx objectives, exceeds service expectations and ensures client retention.
The NorDx External Client Representative provides support, helps to resolve problems, and works to further develop and maintain the Regional Lab client base of business throughout Maine and New Hampshire.
This position serves as the liaison between NorDx operations, MaineHealth departments/sites and stakeholders, and client providers and operational management or client leadership.
The individual is passionate about supporting our clients with a focus on providing excellent customer service.
This position works collaboratively with other internal NorDx departments/sites, and assists in improving and streamlining processes.
Additionally this position successfully achieves growth of the NorDx regional line of business through the functions of cross-selling and upselling with the current client base in collaboration with other internal NorDx departments and the NorDx Medical Director.
The NorDx external client representative is responsible for ensuring high quality product delivery to each client account that they service.
This position will have strong relationship building capabilities as well as collaboration abilities in order to drive processes forward and improve overall service line delivery.
This is the position within NorDx that advocates for the needs of the client and ensures internal departments and stakeholders understand the needs in order to ensure the client is satisfied.
Required Minimum Knowledge, Skills, and Abilities (KSAs) Education:
Bachelor's degree in business, medical technology, life sciences or an Associate's degree with equivalent life experience and three to five years of sales support, customer service experience or other similar role in the healthcare or laboratory industry are required.
License/Certifications:
A current, Valid Driver's License required.
Experience:
Three to five years of sales support, customer service experience or other similar role in the healthcare or laboratory industry are required 2 years of previous proven client account management experience preferred.
Demonstrates the ability to communicate both written and verbally through the act of both active listening and formal discussions in order to influence key stakeholders at all levels of an organization.
Exceptional collaborative and relationship building skills required.
Proficient in Microsoft Word, Excel, PowerPoint required.
Experience in CRM software preferred.
Ability to track, trend and analyze large amounts of data and create reports displaying relevant data.
Strong problem solving capabilities.
Additional Information MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes! MaineHealth is a not-for-profit integrated health system whose vision is, Working together so our communities are the healthiest in America.
MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group.
With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.
1 million residents in Maine and New Hampshire.
Learn more about our system at mainehealth.
org At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow.
Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.
With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it.
We are deeply invested in the well-being of our communities and care team members.
We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement.
Join us, and your abilities will be challenged and enhanced as you take your career to a new level.
Location:
MaineHealth Client Account Services Schedule:
Temporary Full Time, Day Shift, 40.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Full-time Temporary 1 day ago Full Job Description Position Summary The NorDx external client representative effectively builds and manages client relationships in a manner that meets NorDx objectives, exceeds service expectations and ensures client retention.
The NorDx External Client Representative provides support, helps to resolve problems, and works to further develop and maintain the Regional Lab client base of business throughout Maine and New Hampshire.
This position serves as the liaison between NorDx operations, MaineHealth departments/sites and stakeholders, and client providers and operational management or client leadership.
The individual is passionate about supporting our clients with a focus on providing excellent customer service.
This position works collaboratively with other internal NorDx departments/sites, and assists in improving and streamlining processes.
Additionally this position successfully achieves growth of the NorDx regional line of business through the functions of cross-selling and upselling with the current client base in collaboration with other internal NorDx departments and the NorDx Medical Director.
The NorDx external client representative is responsible for ensuring high quality product delivery to each client account that they service.
This position will have strong relationship building capabilities as well as collaboration abilities in order to drive processes forward and improve overall service line delivery.
This is the position within NorDx that advocates for the needs of the client and ensures internal departments and stakeholders understand the needs in order to ensure the client is satisfied.
Required Minimum Knowledge, Skills, and Abilities (KSAs) Education:
Bachelor's degree in business, medical technology, life sciences or an Associate's degree with equivalent life experience and three to five years of sales support, customer service experience or other similar role in the healthcare or laboratory industry are required.
License/Certifications:
A current, Valid Driver's License required.
Experience:
Three to five years of sales support, customer service experience or other similar role in the healthcare or laboratory industry are required 2 years of previous proven client account management experience preferred.
Demonstrates the ability to communicate both written and verbally through the act of both active listening and formal discussions in order to influence key stakeholders at all levels of an organization.
Exceptional collaborative and relationship building skills required.
Proficient in Microsoft Word, Excel, PowerPoint required.
Experience in CRM software preferred.
Ability to track, trend and analyze large amounts of data and create reports displaying relevant data.
Strong problem solving capabilities.
Additional Information MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes! MaineHealth is a not-for-profit integrated health system whose vision is, Working together so our communities are the healthiest in America.
MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group.
With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.
1 million residents in Maine and New Hampshire.
Learn more about our system at mainehealth.
org At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow.
Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.
With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it.
We are deeply invested in the well-being of our communities and care team members.
We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement.
Join us, and your abilities will be challenged and enhanced as you take your career to a new level.
Location:
MaineHealth Client Account Services Schedule:
Temporary Full Time, Day Shift, 40.
Estimated Salary: $20 to $28 per hour based on qualifications.
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